How ICT requirements are met in an organisation Essay Example for Free

How ICT requirements are met in an organisation Essay Report B: How ICT requirements are met in an organisation Before Haden was introduced ICT, everything was done by hand. This took longer and was not a reliable method of processing information. Haden has many departments and altogether they have many computers. I am going to only analyse one of those departments because doing the whole building with the number of computers will be ridiculous. The department I will be analysing is the Fraud department. This department deals with all the people committing benefit fraud. They work with the police to get those people in court. The Fraud department found it hard to cope without computers. When the computers were introduced everything was easy. Everything needed ICT. In the Fraud department there are 45 computers. Here are the specifications of the hardware. Hardware Input devices Keyboard- There is 40 standard QWERTY keyboards and 5 ergonomic keyboards. Ergonomic keyboards are QWERTY but the layout is different. The keyboards connect by PS/2 port. Mice- There is 45 standard mice. These come as default on all the computers. The mice connect also connect through PS/2 port. Digital Cameras- These cameras are devices that can take photos or moving images (films) and transfer them on to a PC. The images are JPEG, GIF, UGA, UFO or PSO. There are a total of 4 cameras in the department. The digital cameras connect to the via USB port. Scanners- There is 2 scanners in the department and they also transfer images to the computer. They work like photocopier but can transfer the images to a PC. This device also connects through USB port. Web Cams- The web cams are used to project moving images on to the internet. Only 7 computers have these and they are only used for handling confidential documents. The web cams connect to the computers by the USB port. The web cams are used for personal use. Well, thats what I think! An input device is something that transfers raw data into a computer for it to be processed. These can include images and evidence from fraud suspects. Output devices Monitors- There is 45 monitors. 5 flat screen monitors, also know as LCD (liquid crystal display) screens and the rest are standard default monitors which are CRT (cathode ray tube) monitors. The monitors connect through the serial port. Colour printer- The colour printers are used to print documents with Hadens header on them. The colour makes it more professional. The printers connect through the LPT or parallel port. These are the main output devices. They take raw information/data and give it back to us processed. Every computer has many different specifications inside and outside. The computers are all the same so it will be easy to describe them. Below are the specifications. Compaq Deskpro 40 GB Hard drive CD/CD-RW Drive Floppy Drive Zip Drive 512 mb DDR RAM 64 mb DDR Geforce 4 graphics card Creative soundcard Ethernet Card Modem port 4 USB 2. 0 ports 2 serial ports 2 LPT/parallel ports 2 Fire wire ports 2 PS/2 ports 1 game pad port 1 Network port The hard drives are big so that a lot of data can be stored. But there is a downfall to that. It is easier for files to get lost and the file security is not great. The RAM is a ridiculously large. It seems like the computers are made to play games and not do work. This also applies for the graphics card. It also has a large card memory. Most of it is wasted because it is not being used. The department can save a lot of money they had computers which are a bit lower on the specifications. (RAM, Graphics card etc) As all the computers are same, it is easy for me to describe only one of the computers specifications because they have the same specifications like the other computers in the department. There is a large server for the department. The server is very fast and quick. Below are the server specifications. Intel Pentium 4 M 3. 0 GHz processor memory 1024 mb DDR RAM 120 GB Hard drive Tape drive CD/CD-RW Drive Floppy Drive All the computers are Compaq brand. They are reliable and safe to use. Software The computers have different software installed on their hard drives. The computers are new. They have Microsoft Office 2002 installed on their hard drive. They also have other programs like anti-virus. Microsoft Word- This is the default word processing application. It is easy to use and it has many features like recording macros and inserting pictures. Microsoft Excel- This application is installed on the system but it is not used often. It may be used to do calculations for wages and salaries. I am not very sure what it is used for in this department. Microsoft Access- This application is not used. Database- Haden have there own database. It is very complicated to use their database. It comes up as a black screen with white writing. Almost like MS-DOS on old computers. The database holds information of people that have benefits and that commit fraud. You have to be trained to use the database because it is so complicated. This is what I think are in the databases: Name, address, post code, county, age, gender, contact details, national insurance number etc. Outlook Express- Easy to use and is fast for sending and receiving information. The e-mail is not for personal use. The companies boss can other employees can read the personal e-mails. Information is not confidential so it is a great and fast method of transferring data. Internet Explorer is used to surf the web for web related fraud. The internet has a special tracking device that seeks out people using other peoples insurance numbers and other details to get money. Intranet- All the computers are linked to an intranet. The intranet is a small network that only the company personnel can enter. No one from the outside, like me, can enter the intranet. Some of the files are password protected and only those who have the password can enter. Others are common files that everyone linked to the intranet can access. All personnel have their own password. They also have a card key that is used to enter the PC otherwise they do not have access. Norton System works is an antivirus application. All the computers have this software to protect against viruses. There is however a disadvantage. There is no internet firewall. Although one will be installed soon, the security is at risk and therefore hackers can enter easily. Evidence Eliminator is an application that is used to destroy unwanted fraud evidence from the Fraud departments computers. The evidence will no longer be available for hackers. Evaluation Hadens use of ICT is excellent. They are faster now than before computers were introduced. The department of Fraud has found that using ICT is a must for them. Most of it is writing up databases. They have improved in using their own database that has outstanding security due to it being hard to use. There are several advantages and disadvantages. The main one is that the computers can get out of date and will require fixing all the time. Another disadvantage is in the Fraud computers the security is not that good. Hackers can attack it easily. The evidence eliminator application will have to be used several times because there is no firewall and hacker can attack any time. The Fraud department has to step up its security to insure that it is safe to transfer files through the networks. Overall, the organisation has improved in keeping things up to date. The security has to improve for the internet, other than that; the company is sophisticated and well improved.

The Function of Blogs :: Internet

The Function of Blogs There are so many things one could do with the relatively new medium of blogs. They can be almost anything a person wants: a journal, a compilement of links, a scrapbook of information, or even a discussion board. The only definition I've seen that can encompass it is that they are postings in reverse chronological order. Blogs are the newest Internet craze, but do they serve a purpose? Early on, experienced web users, who knew web-programming language, kept blogs to keep track of their mind’s wanderings. They were like a "Captains log on the quest of discovery" (Brown). For the average Internet surfer, they weeded out sites worth viewing from the rest. Now, sites like blogger.com have taken the work with web languages out of blogging, opening it up to the general public. New age blogs are seen as "vain self publishing" by experienced bloggers (Fitcher). I can see their point, as many inexperienced bloggers seem to ramble on about themselves as if they are to be praised. They only seem to want attention. This has made me wonder, what is the point of personal blogs? All blogs must have some entertainment value; otherwise no one would keep or read them. Entertainment isn’t a very commendable purpose, but it has more value than watching television. It is better to be learning about news events and stating your opinion on it than just hearing it. At least then you’re developing your ideas, and the reading and writing will help develop communication skills. Bloggers learn to put more thought into what they say, or just the act of writing daily can help thoughts flow into words. A blogger’s thoughts may stem from a news article they recently read. In this case they usually link you to the article and state their opinions, or point out different aspects of it. Their comments are kind of a one-way discussion leading you down their train of thoughts. You can usually reply to what the author says, but the time delay in responses may result in the author’s lack of interest to questions posed. Walt Crawford threw an interesting concept my way in his article, Announcing Cubed: Media about Media about Media. Blogs are just another form of media coverage. Our media affects how we think to a great extent. It is always rating other forms of media, and many blogs are no exception (Crawford).

Effective Communication in Organizations Essay

Communication is the primary manner in which we humans interact or cooperate. From an organizational perspective, communication serves as the foundation for planning and organizing, stimulating motivation, shifting individual’s attitudes and in socialization. Regardless of the industry, communication is one of the most relevant factors to consider in regard to the success of an organization. There are many different types of communication and methods in which they are utilized within an organization or group. Within a standard company, communication can take the form of internal, external, formal and informal, upward and downward, lateral and diagonal, small group and nonverbal (Rawes, 2013). In this report, the pertinence of effective communication within an organization will be discussed along with the different types of communication, both verbal and non-verbal. I will cover how effective communication and leadership correlate, as well as the possible pitfalls of operating within an organizational environment where effective communication is deficient. What are some real-world examples that pertain to the different modes of communication? How can communication or the lack thereof, effect the success of an organization? What are the differences in particular forms of communication compared to the other? The Importance of Effective Communication Effective communication is extremely important to the success of an organization. Studies have shown that communication correlates positively with many organizational outputs, such as organizational commitment, performance, organizational citizenship behaviors, and overall job satisfaction (Husain, 2013). In contrast, the failure of communication may lead to detested results like stress, job  dissatisfaction, low trust, the decrease in organizational commitment, severance intention, and absence (Zhang & Agarwal, 2009). Present day technologies and organizations have transformed communications access which can create difficulty when attempting to master the concept of communication within an organization. It is safe to state; however, that when all areas of an organization or group communicate effectively, the overall workflow, productivity and in some cases, the moral of the group or organization are greatly improved. For effective communications, there must be a correlation of thinking between the sender and receiver of a message that is being communicated. Regardless of the type of communication, whether verbal or non-verbal, communication must remain consistent. Communication can be defined as the exchange of information, thought and emotion between individuals of groups, in other words, communication plays a fundamental role in balancing individual and organizational objectives (BOYACI, 1996, p. 3-5). Internal Communication Internal communication is that which occurs inside of the workplace. This type of communication can be achieved via any medium, such as email, phone, fax, face to face, website, etc. For example, some organizations have websites that are used to communicate with â€Å"customers† outside of the organization via the internet; however, the same organization may have an intranet that is used within the organization and can only be seen by employees on that particular network, internally. The intranet website at my particular organization, for example, communicates all sorts of information pertaining to the organization and its employees, from birthdays to information regarding benefits enrollment, employee self- service, and more. The practice of internal communication has evolved over time since its implementation in the 1800’s, due to the importance of the survival and success of organizations. The motive of internal communication is creating a dialogue with employees and giving them the opportunity to have an impact on the business through the sharing of ideas and involvement (Takenouchi, 2011) Organizations in the 21st Century have begun to recognize the importance of employee engagement and the contribution employees make toward the success of the organization. There is research that has proven that keeping employees informed and provided with a voice leads to higher levels  of employee engagement. Yearly, within the organization I work for, there are surveys taken by employees. These surveys allow employees to voice their concerns, likes or dislikes about the organization. Today there are many techniques and technologies used to communicate within an organization. Some of those techniques are as follows: †¢One-on-one meetings †¢Staff/team meetings †¢Emails †¢Voice mails †¢Video broadcasts †¢Intranets †¢Audio files †¢Staff-to-staff newsletters †¢Corporate newsletters †¢Annual Reports †¢Quarterly Reports A large number of studies by both professional management groups and professional communications bodies consistently find that ‘communicating with employees’ is a useful and powerful way of engendering greater ‘engagement’ – the propensity of the employee to want to come to work and want to contribute to the success of the company (Hopkins, 2006). External Communication Talking to a customer, sending an email to a potential client or making a phone call to vendors or someone outside of the company you work for is an example of communicating externally or external communication. Although it is challenging to gauge the effectiveness of all the strategies, tactics and tools that are part of today’s external communication options, organizations have a need to continuously adjust to a communication environment that is constantly changing (Newswire, 2011). Traditionally, the method of external communication was print, which is still common, but of course modern technology has changed all of that. Obviously, the internet has become a resource much more frequently utilized in reaching new customers. As with intranet websites are used by organizations to reach members of an organization internally, so are many organizations also utilizing websites  to inform people and/or communities outside of the organization about upcoming products and services. The external form of communication is indeed an effective way to reach outside of an organization but considering how the impression of the organization is judged by the public, it is vital that those driving the external communication procedures be aware of the image and/or message being conveyed. Consider a message sent via email. I happen to communicate often with patients through my place of employment regarding their medical records, lab results and other information we provide externally via a website we maintain called Health eLink. There are times when patients get information misconstrued and respond in an irate manner due to being uninformed. There is practically an art to responding to someone whom is irate, because communications verbally or even through email can sometimes be misconstrued as well. The mission of an organization is to be considered at all times; not the personal feelings of the individual doing the external communicating. This approach correlates to the s uccess of the organization and the patient experience, in this particular situation. Formal and Informal Communication There are distinct differences between formal and informal forms of communication. Simply put, formal communication is any correspondence that pertains to or promotes the organizations objective. It can also be defined as the degree to which information about a job is transmitted by an organization to its member and among the members of an organization (Kandlousi & Abdollahi, 2010). It is formal communication within an organization that relates to productivity, job satisfaction, costs, reduction of conflict, trust reinforcement and overall satisfaction. Informal communication is the exact opposite. Informal communication topics do not pertain to work and are harmless, in most cases. The conversations that employees may have at lunch or after a meeting about things that have nothing to do with work are informal and take place at various times throughout the day. Although informal communication is not related to work or the organization, it can very well have an effect on the success of a group or environment within the organization. Considering the serious problems that may arise due to rumors, gossip and/or crude jokes, it is important to keep the topics of informal communication into perspective when  in an organizational environment. Upward and Downward Communication Upward and downward communication refers to the flow of communication at different levels within an organization. Upward communication flows up to the higher levels of the organization. An example of this would be an employee report back to his or her supervisor whom reports back to their manager who reports to the director and so forth. Subordinates of an organization may use upward communication to convey problems or provide feedback to their superiors. Downward communication flows down. When we consider the superior in a chain of command, the colonel in the military for example, speaking with a subordinate, such as a sergeant, we are recognizing downward communication. Downward communication is necessary in order for subordinates to know and understand what is expected of them from management. Important elements in information flow are factors that affect the level of downward communication, such as the relationship between superior and subordinate (Anderson & Level, 1980). Lateral and Diagonal Lateral and diagonal communication is straight forward as well. Lateral communication in an organization is the communication that takes place between employees on the same level. The communication one may have with a coworker in regard to job objectives would be an example of such a flow of communication. Diagonal communication is much like downward communication, but at an angle. A manager from a different department of an organization may request information from a lower level subordinate in the same organization, this would be an example of diagonal communication. It is any interaction 2 or more hierarchical levels apart or one hierarchical level apart but to an organizational member outside the individual’s direct chain of command. (Wilson, 1992) Small Group Communication Two trends have revolutionized the workplace: the increased use of work teams and computers. Organizations are becoming increasingly team based, and work that was once accomplished by individuals is now delegated to teams (Goldstein, 1995). In an organization with many employees, small groups can often give individuals a sense of belonging; however, communication within  these groups must be effective in order for the group to be successful at accomplishing job objectives. Small group communication is pretty self-explanatory; it is the communication that takes place within the small group. Its function is to group together and utilize different skill sets, job objectives, knowledge and expertise for the purpose of nurturing creativity and improving the efficiency and effectiveness of operations within an organization. Individuals within a group whom are unable to communicate effectively, will not be able to share ideas, brainstorm, or discuss direction or project solutions without running into problems. A group with lack of communication skills with likely fail, or have difficulty reaching its goal or completing the objective. Non-verbal Communication Non-verbal communication is a type of communication that is just as important as the other types that have been considered thus far. It has often been stated that it is not just what you say, but how you say it as well. This is never more obvious in informal communication, when gestures and movements are more prevalent. Non-verbal communication takes posture, eye movement, body language and even your appearance into account when exchanging communication. Gestures such as eye contact, expressions or attire and personal space can be powerful non-verbal cues. In my place of business, we have the freedom of wearing casual clothing. Some years back, after my military service, I started getting tattooed and some of those were placed on my neck and forearm. Knowing that this tends to communicate different things to different people, I choose to wear a shirt and tie to work, in an effort to escape whatever may be negatively communicated with the exposure of tattoos on my neck and arms. They do not necessarily show anything offense, but they are there, and not necessarily presentable for a professional environment. The same thing can be said for attire, when considering wearing a t-shirt with a particular logo, an individual should be concerned with what that logo may communicate to the individual perceiving it. Lack of Communication in Organizations The lack of communication in a group or organization can be extremely detrimental for that group or organization. From the highest peak of upward communication downward, laterally, diagonally, in groups, verbal,  non-verbal, formal or informal, effective communication is paramount when considering an organizations culture. In Organizational Behavior, discussions have been held regarding the differences individuals offer that have an effect on the communication techniques we use on a daily basis. Often times we are not even thinking about instances where something is being communicated, whether it’s a shrug of the shoulders or complete silence when verbal affirmation and/or awareness is expected. Poor communication can have an effect on the â€Å"bottom-line† within an organization, relevant to time and money, which prevents goals and objectives from being reached. A lot of employment applications will have good interpersonal skills listed as one of the job requirements and employers expect these skills to show on the job. We as employees or subordinates often times expect upper management to have great communication skills, as we communicate back and forth, receiving tasks and objectives. It is possible that overtime, adequate communications have broken down and need â€Å"maintenance†. There are a lot of objectives that are ongoing in day to day business and it is important that the lines of communication remain â€Å"free flowing†. It is also possible that an organization or group is full of good communicators, but the objectives are just not being communicated effectively. Some of the symptoms of poor communication are as follows: * Conflicting Goals and Objectives * Negative Attitudes * Measurable Financial Loss * Low Morale and Lack of Enthusiasm Leaderships Role in Communication As I stated previously in my article review â€Å"Leadership in Organizations†, Leadership in an organization is very important in the achievement of organizational goals. It is a practice by which management may direct, monitor, and impact the behavior and work of others towards accomplishing these goals. Effective communication should pulse in all directions through an organization like a heartbeat. But it doesn’t just happen. Nor is it solely the responsibility of communication functions. To achieve this level of permeation, responsibility for the communication process must rest with management at all levels across the organization (Facey, 2013). Effective communication utilizes skill sets such as nonverbal communication, listening, stress management, understanding and more. Being an effective communicator is a learned skill set that will adjust over time. Within an organization, communicating successfully is a collective effort on the part of the individuals within the organization. Communicating effectively in all types or forms of communication will benefit the individual, the group and the organization steering toward success. Works Cited Anderson, J., & Level, D. A. (1980). The impact of certain types of downward communication on job performance. The Journal of Business Communication, 17(4), 51. Retrieved from http://search.proquest.com/docview/195700094?accountid=27313 Boyaci, C., (1996), â€Å"Turistik Ä °Ã…Ÿletmelerde HaberleÅŸme Teknikleri†, Akdeniz ÃÅ"niveritesi BasÄ ±mevi, Antalya. Facey, J., (2013) Effective Communication: Skills that make leaders stand out from the crowd. Mercer Human Resource Consulting. Retrieved August 17th, 2013 from http://www.ceoforum.com.au/article-detail.cfm?cid=6128&t=/JoAnne-Facey-Mercer-Human-Resource-Consulting/Effective-communication-skills-that-make-leaders-stand-out-from-the-crowd Goldstein, I. L., Guzzo, R. A., Salas, E., & , (1995). Team effectiveness and decision-making in organizations. San Francisco: Jossey-Bass. Hopkins, L., (2006). What is internal communication? Better Communication Results. Retrieved August 14th, 2013 from http://www.leehopkins.net/ Husain, Z., (2013). Effective communication brings successful organizational change. Paper presented at the, 3(2) 43-50. Retrieved frm http://search.proquest.com/docview/1330861392 Internal and external communication insights: Effective approaches for reaching clients and co-workers. (2011, Nov 03). PR Newswire. Retrieved from http://search.proquest.com/docview/901880619?accountid=27313 Kandlousi, N. S. A. E., Ali, A. J., & Abdollahi, A. (2010). Organizational citizenship behavior in concern of communication satisfaction: The role of the formal and informal communication. International Journal of Business and Management, 5(10), 51-61. Retrieved from http://search.proquest.com/docview/821297357?accountid=27313 Rawes, E., (2013). Types of Communication in the Workplace. eHow Contributor. Retrieved August 14th, 2013 from http://www.ehow.com/info_7742528_types-communication-workplace.html#ixzz2c9CfHrc3 Takenouchi, S. (2011). The evolution of the internal communications practice and its importance to the survival of organizations. (Order No. 1497025, University of Southern California). ProQuest Dissertations and Theses., 92. Retrieved August 14th, 2013 from http://search.proquest.com/doc view/ Wilson, D. O. (1992). Diagonal communication links within organizations. The Journal of Business Communication, 29(2), 129. Retrieved from http://search.proquest.com/docview/195713934?accountid=27313 Zhang, H., & N. C. Agarwal (2009). The mediating roles of organizational justice on the Relationships between HR practices and workplace outcomes: An investigation in China. The International Journal of Human Resource Management, 20(3), 676-693.

Disney Company Domestic Operations And U.s. Economy Growth

The Walt Disney Company – Domestic Operations and U.S. Economy Growth Walt Disney is an American company, born and flourished in America. The business operation of the company is massive in the United States with its main headquarters in Burbank, California. There are five major business segments of the company; they are Media Network, Parks and Resorts, Studio Entertainment, consumer product, and interactive media and Walt Disney together with its subsidiaries and affiliates is a diversified global family entertainment and media enterprise (The Walt Disney Company, 2015). The revenue generated by Walt Disney is no doubt substantial that is why the rank of the company leaped from 61 to 57 in the year 2014 (Fortune 500, 2015). It is also number 11 on the Forbes World’s most valuable brands (Forbes, 2015). Let’s have a look at the revenue for last year. The chart below breaks down the revenue earned in 2014 for the company’s five major segments. 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